Inspiring Resolve: Manage Conflict
There is no dispute among industry professionals that conflict is costing billions of dollars and the loss of valuable personnel. A major reason is that employees are not trained to handle conflict well.
This workshop will help bring understanding to the reasons conflicts occur, and it will empower participants to resolve conflict in natural and constructive ways. People mastering this skill are of immense value to their organizations and to their families.
Become aware of the “knee jerk” reactions that sometimes occur when conflict arises and discover which ones they tend to favor
Identify why you “just can’t think” when intense conflict is occurring, and learn to manage those reactions
Learn the tools to effectively resolve most conflict