Our Approach Makes Us Different.
A healthy culture is critical to the success of any organization. In recent years, the performance of many businesses has shifted away from their processes and towards their people. Many supervisors are not equipped with the resources or the training when it comes to creating a culture where employees do their best work.
When addressing culture, many consultants make one of two fundamental mistakes.
First, they tend to focus on things like norms, rituals and values, asserting that a client can make progress by focusing on these things. The problem is that these things are outputs, and no amount of focus here produces lasting, meaningful change.
The second problem is that they assume that culture flows from things like systems, work processes, decision making models, structures, and similar organizational elements. To a certain degree this is true, however, the core issue of culture is rooted much more deeply.
Properly understood, culture results from interpersonal relationships and how people interact with each other. To truly address culture, we must first get to people and understand how they interact every hour of every day (the deep blue part of the model). This is the water in which leaders, employees and systems swim. It is here that we find the magic ingredients of culture, which are relational and interpersonal skills. These relational and interpersonal skills are the fundamental elements; the prerequisites for an effective, top performing culture.
The truth is, if we get these foundational elements right, the rest of culture building is relatively easy. If we don’t have it right, all the work in the world on things like systems, rewards and leadership (light blue areas in the model) won’t make much of a difference.